top of page

Privacy Policy

Effective Date: January, 2024

Website: www.thinkfusion.au
Entity: Thinkfusion Pty Ltd (“Thinkfusion”, “we”, “us”, “our”)
Jurisdiction: New South Wales, Australia

1. Introduction

Thinkfusion Pty Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage our consulting and IT managed services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope of this Policy

This policy applies to all personal information collected by Thinkfusion through:

  • our website www.thinkfusion.au,

  • email, phone, or online contact forms,

  • IT managed services platforms,

  • business consulting engagements, and

  • any related third-party systems or integrations we use to deliver our services.

It applies to clients, website visitors, contractors, and any other individuals whose information we may handle.

3. Information We Collect

Thinkfusion may collect the following categories of information:

3.1. Personal Information

  • Full name, job title, and business name

  • Contact details (email address, phone number, postal address)

  • Business or company registration details

  • Payment and billing information

  • Identification details (if required for account setup or verification)

3.2. Technical Information

When you visit our website or access IT services, we may automatically collect:

  • IP address and device identifiers

  • Browser type, version, and operating system

  • Website usage analytics, pages visited, and session duration

  • Cookies, pixels, and similar tracking technologies (see Section 7)

3.3. Sensitive or Confidential Information

In limited circumstances (e.g. HR consulting, compliance auditing, or cybersecurity services), we may handle sensitive or confidential information provided by clients.
Such information is stored and processed securely, in compliance with Australian law.

4. How We Collect Information

We collect information through various methods, including:

  • Directly from you when you contact or engage us

  • Automatically via our website analytics tools (e.g. Google Analytics)

  • From third-party service providers (e.g. software vendors, IT partners)

  • From publicly available business data or professional platforms (e.g. LinkedIn)

  • During service delivery where system access is required for IT management or consultancy engagements

5. Purpose of Collection

Thinkfusion collects personal information to:

  • Provide and manage our consultancy and IT services

  • Process payments, invoices, and client accounts

  • Communicate with clients, respond to enquiries, and provide support

  • Perform data analysis and service improvement

  • Meet contractual, legal, and regulatory obligations

  • Send relevant updates, newsletters, or service information (you may opt out at any time)

We only collect personal information that is reasonably necessary for our business functions.

6. Use and Disclosure of Personal Information

We may use or disclose personal information for the purposes described above or where permitted by law.

Thinkfusion may disclose information to:

  • Our employees, contractors, or subcontractors assisting with service delivery

  • IT infrastructure or cloud service providers

  • Payment processors or accounting platforms

  • Legal, regulatory, or compliance authorities when required by law

  • Third parties authorised by you (e.g. other IT vendors during a management handover)

We do not sell, rent, or trade personal information to third parties.

7. Cookies and Tracking Technologies

Our website uses cookies and analytics technologies to enhance user experience and gather usage data.

7.1. Types of Cookies

  • Essential cookies: Required for basic site functionality

  • Analytics cookies: Help us understand website usage (e.g., Google Analytics)

  • Performance cookies: Improve website speed and responsiveness

You may disable cookies through your browser settings, though this may affect site performance.

7.2. Analytics

We use analytics tools (such as Google Analytics and Microsoft Clarity) to collect anonymous data for performance monitoring and marketing insights.

8. Data Storage and Security

Thinkfusion implements reasonable administrative, physical, and technical safeguards to protect information from unauthorised access, alteration, or disclosure.

Security measures may include:

  • Encrypted communications (SSL/TLS)

  • Role-based access controls

  • Secure cloud storage with Australian or international data centres

  • Regular system updates, backups, and vulnerability testing

Despite these measures, no online transmission or storage method is entirely secure. Clients acknowledge and accept this inherent risk.

9. Data Retention

We retain personal information for as long as necessary to fulfil service obligations, comply with legal requirements, or resolve disputes.
When information is no longer required, it is securely deleted or anonymised.

10. International Data Transfers

Where Thinkfusion uses cloud providers or third-party tools that store data overseas, we take reasonable steps to ensure that data is handled in compliance with Australian Privacy Principles and equivalent international standards, including the EU General Data Protection Regulation (GDPR) where applicable.

11. Third-Party Links and Services

Our website may include links to external websites or integrations with third-party tools.
Thinkfusion is not responsible for the privacy practices or content of external sites. We encourage users to review third-party privacy policies before providing personal information.

12. Access and Correction of Personal Information

Under the Privacy Act 1988 (Cth), you have the right to:

  • request access to the personal information we hold about you, and

  • request correction if any information is inaccurate, out of date, or incomplete.

Requests can be made by emailing privacy@thinkfusion.au.
We will respond within a reasonable time, usually within 30 days.

13. Direct Marketing and Communications

We may use your personal information to send marketing or service-related communications that we believe are relevant to your business interests.
You may opt out of these communications at any time by:

14. Data Breach Notification

In the event of a data breach that may cause serious harm, Thinkfusion will take immediate steps to:

  • contain the breach,

  • assess the impact, and

  • notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

15. Children’s Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 16. If we become aware of such collection, the data will be deleted promptly.

16. Updates to this Privacy Policy

Thinkfusion may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technology.
The latest version will always be published at www.thinkfusion.au/privacy.
Continued use of our services after changes constitutes acceptance of the updated policy.

17. Contact Us

For any privacy-related enquiries, complaints, or access requests, please contact:

Privacy Officer
Thinkfusion Pty Ltd
Email: privacy@thinkfusion.au
Website: www.thinkfusion.au
Address: [Insert your NSW business address]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

18. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.
Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of New South Wales.

bottom of page